Senior Protection Caseworker

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the Chief of Mission and the direct supervision of the Protection Officer, and in close coordination with relevant units including Migration Health Division (MHD), Operations, AVRR, Procurement, Supply Chain, and other relevant programme units, the Senior Protection Caseworker will be responsible for supporting the implementation, coordination, and quality oversight of protection case management activities within the IOM Algeria Protection Programme. This includes the management of individual protection cases related to child protection, counter-trafficking, migrant protection, gender-based violence (GBV), and the protection of women, girls, boys, and other vulnerable migrants. The incumbent will contribute to ensuring that protection interventions are delivered in accordance with IOM standards, protection principles, and case management best practices, while supporting the effective functioning of the Protection Centre in Algiers and other operational locations as required.

Responsibilities

1. Conduct vulnerability assessments and screenings for migrants in Algeria to map/ understand and address protection needs, including through IOM case management and by referring to relevant partners for specialized protection services. 

2. Ensure timely and adequate implementation of activities in line with the case management SOPs, program strategy, programme guidelines, targets and deadlines, as well as IOM and global best practices. 

3. In coordination with relevant partners, including UN, governmental, and non-governmental actors, identify, develop and maintain comprehensive referral pathways 

4. Conduct regular mapping of services in- site and off –site and ensure access of services to migrants

5. Collect and share valid information with migrants about available services locally or nationally and prepare documents, leaflets, and outreach messaging to ensure correct dissemination of information

6. Implement measures to ensure confidentiality when handling personal information and data of migrants 

7. In coordination with the caseworkers and psychosocial services on site, develop individual action plans for migrants

8. Work with IOM colleagues to ensure that all activities safeguard the IOM protection principles and ensure the mainstreaming of key protection concerns into all IOM activities.

9. Deliver trainings to relevant partners, including government authorities, INGO, NGO and UN partners, on protection, including but not limited to principles of humanitarian action, counter-trafficking, mitigation of GBV, PSEA, etc

10. Ensure IOMs assistance programs have a feedback mechanism that allows the beneficiaries to both participate in project design and complain should there be issues with the assistance.

11. Supervise, guide, and train junior staff members.

12. Undertake any duty travel as required. 

13. Perform such other related duties, as may be assigned.

Qualifications

Required Qualifications and Experience

Education

• Bachelor's degree in development studies, Political or Social Sciences, Sustainable Development, Migration Studies, International Relations, Public Policy, Human rights, or a related field from an accredited academic institution with minimum four years of similar level of relevant professional experience; or

• High school degree with at least six years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in the implementation of protection programmes within national/international development and/or humanitarian response projects.

• Experience working with vulnerable migrants, including refugees, asylum seekers, internally displaced persons, victims of trafficking and other vulnerable groups.

• Proven experience in Inter-Agency coordination in humanitarian setting.

• Experience in an international setting with direction and motivation of staff, including staff training and development initiatives.

Experience in the design and delivery of capacity building programmes; and Experience in working and/or liaising with government authorities, national/international institutions, United Nations agencies and non-governmental organizations.

Skills

• Sound knowledge and understanding of migration issues, including the importance of promoting social cohesion and migrant inclusion.

• Strong liaison and networking skills with government agencies, donor, and INGOs/NGOs;

• A high level of personal commitment, efficiency, flexibility, drive for results, respects for diversity, creative thinking.

• Ability to establish priorities and undertake assigned tasks with minimum supervision and maintain composure under pressure.

• Ability to manage workload within general schedule of work, instructions, and standard practices.

• Excellent interpersonal skills and demonstrated ability to work effectively in a team environment.

• Ability to work in a multicultural, multi-ethnic environment and to maintain effective working relations with people of different national and cultural backgrounds.

• Ability to prepare and present clear and concise technical reports in English in timely manner; and

Proficiency in Microsoft Office tools like (word-processing, spreadsheet, database, e-mail).

Languages

Required 

Fluency in English and French is required (Oral and Written)

Desirable 

Working knowledge of Arabic.

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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