Expedited SVN - ICT Assistant (Maternity Leave Cover)

Nairobi

Organization: IOM - International Organization for Migration
Location: Nairobi
Grade: Administrative support - GS-5, General Service - No need for Higher Education - Locally recruited position
Occupational Groups:
- Administrative support
- Information Technology and Computer Science
Closing Date:

Job Description

Please note that only internal and internal-equivalent candidates are eligible to be considered.

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Context

The International Organization for Migration (IOM) is the UN Migration Agency. With 174 Member States, it is committed to the principle that humane and orderly migration benefits migrants and society. Established in 1951 and now active in over 400 field locations worldwide, IOM works with partners, government, and civil society to:

Assist in meeting the operational challenges of migration and mobility
Advance understanding of migration issues,
Encourage social and economic development through migration; and
Uphold the human dignity and well-being of migrants (including Internally Displaced Persons, refugees, asylum seekers), and other mobile populations.

IOM’s Regional Office for the East, Horn and Southern Africa oversees, plans, coordinates and supports IOM activities within the region. Through a team of specialists, the Regional office is responsible for project review and endorsement and provides technical support to Country Offices in the region which include Angola, Botswana, Burundi, Comoros, Democratic Republic of Congo, Djibouti, Eritrea, Eswatini, Ethiopia, Kenya, Lesotho, Madagascar, Malawi, Mozambique, Namibia, Republic of Mauritius (also covering Seychelles), Rwanda, Somalia, South Africa, South Sudan, Tanzania, Uganda, Zambia and Zimbabwe particularly in the area of project development, project implementation, monitoring and evaluation, resource mobilization, resource management, liaison coordination with regional and sub-regional governments, United Nations agencies and other key partners.

Under the overall supervision of Regional Information Management and Technology Officer and under the direct supervision of the National ICT Officer, the ICT Assistant will provide overall assistance and daily technical support to users of information management tools and technology infrastructure of the mission. The incumbent has to be competent in the technical aspect of desktop troubleshooting and user orientation.

Responsibilities

In particular, he/she will:-

Ensure that all help desk queries are answered to appropriately via email, telephone call or in person. Install systems, network components and software; suggest best technical solutions in order to achieve required standards while taking into consideration local technical constraints.
Installation and configuration of IOM corporate applications including SAP, Amadeus and Mimosa Web
Manage problem solving, support and assistance for use of office technology (including but not limited to Microsoft Windows 7 and windows 8 Pro, Microsoft Office 2013, Adobe Acrobat).
Install and re-locate the unit’s hardware and coordinate equipment servicing.
Supply all IT equipment to Sub office and update all program about new changes in IT System. Make sure all computers sent to sub office are registered in IT Inventory and all standard software are instilled.
Coordinate with Logistic department for all IT Equipment requested by all programs and schedule the delivery of the equipment to sub offices.
Make sure all computers purchased are licensed with all standard software
Update software inventory and inform all program about number of software requires for their sections.
Inform users regularly of facilities and services available and advise staff of environmental changes
Manage the regular updates of the antivirus database and the distribution of the updates to all the workstations.
Manage the regular daily data protection system (backup), put and remote tapes, check the status of the backup and report to the specialist if there is any problem.
Back-up to other RO ICT staff.
Performs such other duties as may be assigned by the Mission.

Qualifications

Education

Bachelor’s Degree in Information Technology or Computer Science or a combination of relevant education with 3 years of professional experience in the above field.
High School Diploma with 5 years of professional experience in the above field

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

A minimum of five years of experience in LAN/WAN networking environment.
Working knowledge of: Windows Server 2008 software in a multi-site environment. Microsoft Exchange Server 2010, TCP/IP Protocol, Cisco Router Configuration. Windows 7 administration.
Experience with HP/Compaq, IBM, and Cisco and Siemon equipment. Ability to design and configure networks.
Experience in working in an international organization.

Skills

Strong software development skills; strong skills in SQL development, database integration with web- based applications are advantageous

Languages

Required: Fluency in English and Kiswahili is required. Working knowledge of French; and/or any other UN Official language is advantageous.

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 1)

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 1) (applicable only if position is with direct reports)

Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info

Contract Type: Special Short Term Graded (Up to 9 months)
Initial Contract Duration: 6 months
Vacancy Type: Special Vacancy Notice
Recruiting Type: General Service
Grade: G-5

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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