SVN/MZ10/2025/038 - ICT Assistant
Maputo
- Organization: IOM - International Organization for Migration
- Location: Maputo
- Grade: Administrative support - GS-4, General Service - No need for Higher Education - Locally recruited position
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Occupational Groups:
- Administrative support
- Information Technology and Computer Science
- Closing Date:
Job Description
Established in 1951, IOM is the leading inter‐governmental organization in the field of migration and works closely with governmental, intergovernmental, and non‐governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Under the direct supervision of the Head of Resources Management in Maputo and the overall supervision of the Chief of Mission, the incumbent will be responsible for assisting in the maintenance, support, and implementation of the IT Infrastructure in IOM Maputo Office.
Responsibilities
1. Provide end‐user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking ownership of these requests, opening, updating, and closing them in the helpdesk ticketing system.
a. Take ownership of users’ requests/issues and be proactive when dealing with these issues
b. Provide Tier 1 level technical support such as immediate diagnosis and workarounds for reported incidents.
c. Log all actions and steps taken to respond to an incident or to complete a request.
d. Assist in determining root causes and propose resolutions for problems raised by reported incidents.
e. Escalate to the Regional Office or Global User Support (GUS) when necessary and according to the identified priority level of the issue.
2. Assist in creating and maintaining comprehensive documentation and reference materials for planned and delivered ICT systems in the mission and update global user support of the planned changes in advance.
3. Provide support, troubleshooting, and necessary maintenance of network and system devices including servers (physical and virtual), switches, routers, and other relevant devices.
4. Install and relocate the organizational unit’s hardware, coordinate equipment servicing, and manage user accounts. Maintain an update‐to‐ date inventory of ICT software licenses and of ICT equipment in coordination with the Asset unit, and advice the owners/management about assets that require replacement and the licenses that require renewal in a timely manner
5. Assist in managing the regular updates of patches and firmware of operating systems and other software and the distribution of the updates to all the workstations, as well as other devices. Regularly update to the latest firmware/patches to ensure protection from threats and vulnerabilities
6. Configure or assist in the configuration of servers (physical and virtual) and active LAN components including wireless devices and other 3 security appliances.
7. Support the proper maintenance and upgrade of operating systems, as well as end‐user applications and software, including MS O365.
8. Provide first‐line support to IOM’s corporate applications and other in‐ house developed software.
9. Support the proper implementation of ICT policies, guidelines, and standards in IOM Maputo.
10. Regularly report needs and progress on ITC Issues in his/her area of responsibility
11. Perform any other duties as may be assigned.
Qualifications
- Completed High school or diploma in Computer Science relevant education with a professional experience of 4 years or ;
- University degree in computer sciences or a combination of relevant education with professional experience for a minimum of 2 years.
- Certification in any of the following (ITIL V4, MS AZ‐900, MS AZ‐104) is an advantage.
- Experience working with specialized international agencies (UN Agencies, International Organisations, and International NGOs) is advantageous.
- Has progressive experience in networking environment (LAN/WAN) and Motorola VHF and Codan HF Network.
- Experience with Windows Server software in a multi-site environment, TCP/IP, MS Office, Antivirus Software, and IT Utilities.
- Experience with HP/Compaq, Dell, IBM, and Cisco Equipment
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
Required Skills
Job info
Contract Type: Special Short Term Graded (Up to 9 months)Initial Contract Duration: 6 months
Vacancy Type: Special Vacancy Notice
Recruiting Type: General Service
Grade: G-4
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.