Senior Medical Assistant (Data Analyst)
ho chi minh
- Organization: IOM - International Organization for Migration
- Location: ho chi minh
- Grade: Administrative support - GS-6, General Service - No need for Higher Education - Locally recruited position
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Occupational Groups:
- Statistics
- Administrative support
- Medical Practitioners
- Information Technology and Computer Science
- Closing Date:
Job Description
Under the overall supervision of the Chief of Mission and the direct supervision of the Chief Migration Health Officer and Head of Sub-Office (CMHO/HoSO), the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centres (MHACs) in Viet Nam, with a focus on migration health informatics (MHI) and data management. In particular, the successful candidate will implement migration health informatics and data management services, training, conduct duty travel, and support for all IOM MHACs in Viet Nam, utilizing corporate software applications with medical components. The candidate will play a major role in user support related to MHI data validation and reporting obligations; assist in developing and maintaining the MHI documentation system, application requirements gathering, process and systems analysis for medical applications, training of staff; participate in testing of new software; and support the team’s efforts in providing input to research reports and health studies.
Responsibilities
Organize the Medical Assistants Roster and assign various duties in the unit as well as actively participate in day-to-day scheduling;
Develop and keep up-to-date MHAC’s Standard Operating Procedures (SOP’s);
Supervise and train Medical Assistants in compliance to the MHAC Medical Assistants’ SOPs;
Assist in analysis of various tools pertaining to migrant flow and satisfaction in MHAC – including active monitoring of scheduling trends.
Prepare medical forms, laboratory labels, serology code books, chest x-ray labels and daily scheduling of MHD health assessments.
Ensure that reception area is well organized and presentable at all times.
Provide accurate information and answers to telephone and/or walk-in queries from applicants regarding their schedules and direct as required.
Assist in improving the integrity of customer care work by proposing key fraud prevention measures.
Receive all completed medical deferrals/furtherance, x-rays and other documents from MHD, update the reception of the same in the database and forward to the migration health physician for clearance.
Oversee the completion of medical forms, DNA packages and other medical documents and ensure they are transmitted to relevant partners, either by electronic means or by courier services. Verify that correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
Updating MHD information on the country MHD Website.
Prepare and submit monthly statistics on Health Assessments performed by MHD.
Prepare correspondence to respond to queries in respect to relevant matters of the MHAC. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.
Prepare purchase request forms for procurement of equipment and working materials for MHD.
Data management follow-up including the creation of queries to retrieve information from the database and responding to various follow-up needs;
Participate in mobile health assessment missions in the Region to provide IT/Database support.
Provide Database/data processing support to the Region and other MHD locations as needs arise.
Suggest improvements to strengthen internal control mechanisms; provide inputs for new procedures to complement and/or adapt existing instructions in an effort to achieve streamlining efficiencies.
Perform such other duties as may be assigned.
Qualifications
Bachelor's degree in health sciences, Healthcare Administration, Data Management or a related field with at least four years of relevant working experience; or
High school diploma with at least six years of relevant working experience.
Experience in handling e-health records, quality control, and data management;
Excellent content organization and documentation skills;
Knowledge of data management principles;
Certificate in IT/Data entry;
Excellent Data Management and Analysis experience;
Knowledge of customer care;
Thorough knowledge of MS Office, statistical and database software packages;
Previous working experience with NGOs or international organizations is an added advantage.
At least an intermediate level of MS office skills;
Effective managerial and leadership skills in the provision of data entry and customer care;
Analytical skills;
Excellent communication and coordination skills;
Fast and accurate typing.
For all applicants, fluency in English and Vietnamese is required (oral and written).
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
Required Skills
Job info
Contract Type: Fixed-term (1 year with possibility of extension)Vacancy Type: Vacancy Notice
Recruiting Type: General Service
Grade: G-6
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.