• Studies in related fields, such as social studies, psychology, political science, international relations, or development studies, with 1 (one) year of professional experience, or

• Completed High School degree from an accredited academic institution, with 3 (three) years of relevant professional experience.

• Work experience in social work, assistance of vulnerable populations, or case management scenarios.

• Experience in working with foreign nationals, irregular migrants, trafficked persons, children, and/or other vulnerable populations.

• Experience in counselling, networking, and ensuring access to services.

• Proficient in computer applications.

• Good written and spoken communications skills.

• Good interpersonal skills, high loyalty, ability to work in a multi - cultural environment and good working in team.

• Driving license is essential for this position.

• Knowledge of IOM protection portfolio and protection standards.

• Good understanding of IOM cross-cutting topics such as: gender-based violence trafficking in human beings, social cohesion, family reunification. 

• Ability to work in diverse teams and easily adopt to frequently changing dynamics. 

• Good communication and networking skills.

• Able to prioritize and manage to deliver results within planned timeline.

• Driving licence

For this position, fluency in English is required (oral and written) and in one of the three official languages spoken in BiH.

DESIRABLE

Desirable working knowledge of Arabic, Farsi, Urdu, Pashtu and other languages spoken by migrants.

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.